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Delivery Updates

We’re always working around the clock to make sure your order get to you on time and at the highest quality. 

All items are usually dispatched using Royal Mail Tracked 24 service. Royal mail will send you an automated email with your tracking number and estimated delivery time when your glasses have been dispatched.

If you you are struggling to locate your tracking number, simply contact us through the information hub and customer service assistant would be more than happy to assist you. 

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

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