Delivery
How does your UK Delivery service work?
Our FREE UK Delivery service gives customers quick and efficient delivery that doesn't break the bank.
The Basics
- Delivery is within 3* working days of your order being dispatched.
- Delivery is Monday to Friday and Sunday (excluding Public Holidays).
- Royal Mail Click & Collect delivery is also available on Standard Delivery.
Tracking
Delivery is fully trackable – we'll email you a link to your tracking information once your parcel has left the warehouse. You can also track your order through 'My Account'.
If you have placed multiple orders within a few days of each other that all qualify for free delivery and are being shipped to the same delivery address, your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of your orders is the same.
What happens on the day of delivery?
Orders being sent to the following postcodes might be delivered by an electric delivery van: E1-E3, EC1-4, SE1, SE11, SW1, W1, WC1, WC2, E8, E9, E14, N1 and NW1.
A signature may be required on receipt.
You may be presented with additional delivery features, so be sure to check your tracking to see what options are available to you.
If you're not available to take delivery of your parcel, our delivery partner will leave a calling card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.
Just one more thing...
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Specstown cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
*Our delivery times are only counted after dispatch time which can be between 7 - 14* days. This is so we can process your order and build your frame.
