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What happens if I'm not in when my order arrives?

Someone needs to be in when your parcel is due to be delivered as we may need a signature. If this isn't possible, our delivery partner will usually try to deliver more than once.

Alternatively they'll leave a calling card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.


If your order was placed on our Next-Day or Nominated Day delivery services, you may be presented with some additional in-flight delivery options including:

  • Selecting a 1-hour delivery window
  • Changing your delivery date
  • Requesting leave with neighbour
  • Requesting leave safe
  • Requesting collection from a Pickup shop.

Follow My Parcel GPS tracking is provided, so you'll know exactly when to expect your delivery.

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