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Order issues

I’ve cancelled my order – when will I get my money

Depending on which payment method you selected at checkout, the time it takes for the money to become available again can vary:

  • Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'.
  • Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account.

When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we're not able to speed up this process.

If the funds have not been released after 10 working days, please get in touch with our Customer Care team at and we'll look into it further for you.


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