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Returns & Refunds

Can I return an item for an exchange instead of a refund

We only offer an exchange in the event of a faulty product. We also offer a full refund as an alternative. All returned items will be refunded once they've been inspected by our warehouse team. If realise you need a different frame or different types of lenses, then you'll need to place a new order. 

  • Returns are FREE and trackable.
  • You have 28 days from the date you receive your order to return it for a refund.
  • It can take up to 10 days for your order to reach the warehouse and be processed.
  • Refunds can take up to 10 working days to show on your account.


How to return

Once you have requested a return, we will email you with a label that you can use to send to us. The process is slightly different if you are based in the channel islands in which case you need to contact us directly at

If none of these options are suitable, you can make your own arrangements through any postal carrier. Please note you’ll have to cover the postage costs yourself if you choose to make your own arrangements.  


After you've returned 

It can take up to 10 days for your order to reach the warehouse. We'll send you an email once your return has been processed. All refunds are subject to our original condition and fair use policies set out in our Returns Policy

It can take up to 10 working days for the funds to show on your account. 

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